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Minor group 351
PSOC Minor group 351 — Information and communications technology operations and user support technicians (2026)
Information technology operations and user support technicians provide support for the day-to-day running of communications systems, computer systems and networks and provide technical assistance to users. Tasks performed usually include: operating and controlling peripheral and related computer equipment; monitoring systems for equipment failure or errors in performance; loading peripheral equipment, such as printers, with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators; answering user inquiries regarding software or hardware operation to resolve problems; installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications; overseeing the daily performance of systems; setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; establishing, operating and maintaining network and other data communications systems; installing, monitoring and supporting the reliability and usability of Internet and Intranet websites or web server hardware or software; modifying web pages; and performing web server backup and recovery operations.
Practical summary
What this code covers
Information technology operations and user support technicians provide support for the day-to-day running of communications systems, computer systems and networks and provide technical assistance to users. Tasks performed usually include: operating and controlling peripheral and related computer equipment; monitoring systems for equipment failure or errors in performance; loading peripheral equipment, such as printers, with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators; answering user inquiries regarding software or hardware operation to resolve problems; installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications; overseeing the daily performance of systems; setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; establishing, operating and maintaining network and other data communications systems; installing, monitoring and supporting the reliability and usability of Internet and Intranet websites or web server hardware or software; modifying web pages; and performing web server backup and recovery operations.
Administrative context
Where this code is used
Use this minor group when the occupation wording needs to sit under Information and communications technicians.
Selection note
How to choose it
Compare the nearby children: Information and communications technology operations technicians, Information and communications technology user support technicians, Computer network and systems technicians, Web technicians.
Nearby minor groups
FAQ
What does PSOC 351 cover?
Information technology operations and user support technicians provide support for the day-to-day running of communications systems, computer systems and networks and provide technical assistance to users. Tasks performed usually include: operating and controlling peripheral and related computer equipment; monitoring systems for equipment failure or errors in performance; loading peripheral equipment, such as printers, with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators; answering user inquiries regarding software or hardware operation to resolve problems; installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications; overseeing the daily performance of systems; setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; establishing, operating and maintaining network and other data communications systems; installing, monitoring and supporting the reliability and usability of Internet and Intranet websites or web server hardware or software; modifying web pages; and performing web server backup and recovery operations.
Where is PSOC 351 used in practice?
Use this minor group when the occupation wording needs to sit under Information and communications technicians.
How do I choose PSOC 351 over nearby options?
Compare the nearby children: Information and communications technology operations technicians, Information and communications technology user support technicians, Computer network and systems technicians, Web technicians.